White Paper: AI in Retail Banking
AI will be THE transformative technology for the financial sector over the next decade. Its use cases will affect every link in the banking value chain, profoundly reforming the banking industry’s distribution, production and risk management models. This revolution will generate a competitive war. How can we meet this technical, human and organizational challenge?
European banks, and French banks in particular, are already lagging behind. How can they structure and pilot an AI program at the heart of their strategic plan?
The advent of conversational banking as a 3.0 distribution model will force us to rethink our businesses and customer paths. Knowledge management and change management will be priorities, while an analysis of AI risks will need to be carried out at regulatory, customer, technological and human levels.